Why does a payment show as Undeposited Funds on reports? Customer E-Invoiced via QBO. Paid via QBO. Funds deposited to bank. Register reconciled. QBO shows deposit.

Hi there, Charred.

You can perform some troubleshooting steps to isolate why the payment shows as Undeposited on the report.

To start with, try running the report on an incognito window. It is the safest place to identify browser-related issues. I've added these shortcut keys to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the report shows the correct account, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected browser-behavior.

You also have the option to switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

I've also added this article if you want to add or remove data on the report: Customize reports in QuickBooks Online.

Let me know how these steps work on your end. I'll be around to help you out!