Why does my deposit say withheld and when will it be cleared

It's my honor to help you with your deposits, @morganscakes3783.

There are several factors that affect the posting of your payments in QuickBooks. These are:

• The time when you enter these transactions.
• The financial institution to deposit the funds.
• Bank policies for verifying and processing electronic deposits.

Normally, the wait time for credit card payments to be deposited to your bank would take approximately 5-7 banking days. While ACH deposits may take 7-10 business days. 

You can also log in to your Merchant Services account to check your payment history. Here's how:

1. Sign in to the Merchant Service Center.
2. Go to Activities & Reports.
3. Choose Deposits.
4. Set the date range in the Dates field.
5. Click Search.

If it shows Withheld or Batch Deposit Returned status for any issues with the customer payment. Select the drop-down arrow under the Fee column to review the details. 

If the payment status is deposited, contact your bank for additional verification steps.

Otherwise, reach out our Merchants Support team to help look up your account in a secured environment, and verify the status of your customer' payments.

I've also added these articles to help you learn more about how QuickBooks takes and process payments:

• Understanding Payment Holds
• Managing and Avoiding Payment Holds
• Common questions about payments deposits in QuickBooks Online

Get back to us here at any time if you have additional concerns. Take care!