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T
twigcheese-gmail
November 15, 2021
Question

Why doesn’t an online payment show up in transactions?

  • November 15, 2021
  • 1 reply
  • 0 views
Received email notice that online payment for an invoice had been received, the invoice now shows paid, but the payment doesn’t appear in transactions, and is not reflected in my bank balance

1 reply

JasroV
JasroV
November 15, 2021

Thanks for using QuickBooks Payments, @twigcheese-gmail.

 

I can provide additional details about receiving online payments in QuickBooks Online (QBO).

 

If you're new to QuickBooks Payments, we'll deposit your payments within 5 business days. Early deposits take time as we set up everything for you. Rest assured once done, we'll deposit your customer payments much faster. 

 

You can also check your deposit speed to know when QuickBooks deposits your funds. Let me show you how.

 

  1. Go to the Gear icon.
  2. Select Account and settings.
  3. Click the Payments tab.
  4. Then review the Deposit Speed section

 

You can also see this link for more details about this: Find out when QuickBooks Payments deposits customer payments.

 

If this is not the case, I suggest contacting your bank and verify of any updates. It could be there having maintenance issues resulting in your funds being delayed. You can also contact our merchant support team to further assist you in checking the status of your deposits and the cause of the delay.

 

Furthermore, I'm attaching this link that serves as your guide in processing online payments in QBO: Take and process payments in QuickBooks Online.

 

I'm always here if you need more help with your online payments in QuickBooks. It's always my pleasure to keep you on the right track. 

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