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L
lilyic2020-gmail
August 6, 2022
Question

Why doesn't my QB checking account show who I received payment from?

  • August 6, 2022
  • 1 reply
  • 0 views
I can only see the description and amount. I've written in here before and a QB person said they'd fix it but didn't. Is there something I can do in the settings so it shows me who paid?

1 reply

A
AbegailS_
August 6, 2022

I'm here to make sure you can get those missing payees information rrecovered, @lilyic2020-gmail.

 

I'd love to do it here on my end for you, however, I don't have the chance to do it here on the Community page for the security of your account. 
 

I suggest getting in touch with our Merchant Services team. Our Merchant support has the chance to pull up your account securely and will be able to investigate this further for you.

 

For the support's contact information:

 

  1. Go to: https://community.intuit.com/browse/payments-contact-us.
  2. Look for the support's contact details under QuickBooks Payments.

 

To help you manage your client's bank downloaded transactions and reconciling accounts, click these articles below:


Let me know if you need anything else with QuickBooks Online. I'll be around to help ensure you're able to see the list of payee when you create a transaction.

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