Why hasn't my payment deposited yet

Hi there, @locustsandhoneyc.

Before we dig deeper into your query, know we recognize the urgency of this matter and want to make sure you can get through this as soon as possible. If you have QuickBooks Payments and are new to the program, know that a deposit usually gets into your bank within five business days because we're still setting up your account. Once your account is ready, your future transactions will be deposited much faster. 

You may also want to review your product's deposit speed since it'll also affect the estimated time of the deposit. Here's how:

1. Go to Settings and select Account and settings.
2. Select the Payments tab.
3. Review the Deposit Speed section.

For more details, please see this page: Find out when QuickBooks Payments deposits customer payments.

In addition, here's an article to help you keep track of every transaction you entered inside the program: Run reports in QuickBooks Online.

We look forward to having you here again if you need assistance managing customer payments or transactions inside the program. Feel free to comment below so we can get back to you right away. Keep safe.