Why is my account on hols?

Thank you for posting here in the forum about your account being on hold and not being able to run payroll.

Are you seeing a message like "Your account is on hold, contact us", when attempting to run payroll or contract payments and you have an email with the subject "Important: Urgent issue with the payroll account for [Business name]", it means there is a payroll transaction we would like to look at. If you see a similar message in your payroll product but have an email with the subject "Payment request for failed payroll debit", see Resolve NSF Hold.

Check also your email for a message with the subject "Important: Urgent issue with the payroll account for [Business name]". It will explain everything you need to know and any documents you need to send. If you have paper copies, you can take photos of them with your phone. Ensure they are high-quality and clear enough to read. Visit the protected QuickBooks Resolution Center and upload these documents as soon as you can so that we can finish our review.

• If you have a QuickBooks Online subscription, access your case here.
• Access your case here if you don't have a QuickBooks Online subscription.

For detailed information, refer to this article: Resolve an urgent issue with your payroll account.

However, if this is not the case, allow me to direct you to the right person to contact to get the required help and support. I recommend contacting our QuickBooks Online Support Team. They have the tools to check your account and confirm the issue. They can also provide you with the information regarding your account status.

To speak with one of our experts from the QuickBooks Online Support Team. Please follow the steps below to contact support:

1. Go to Help (?) at the top right.
2. Select or type Contact Us.
3. Enter your concern, then select Let's Talk.
4. Choose a way to connect.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

Let me also share these articles for more details about using the service:

• QuickBooks Payments FAQ.
• Why Are My Funds on Hold?

Don't hesitate to post here again if you need more help with your account status in QuickBooks Online. We're always here to guide and assist you at any time of the day. Stay safe!