Why is my BB&T Account disconnected

Since QuickBooks Online supports your bank account, issues like this shouldn't happen, embracebjj.

Concerns like this happen when your bank's website has server maintenance or updates. To confirm this, I suggest checking if your bank is undergoing any maintenance or issues. You can do this by contacting your financial institution or visiting their website to see if there's any notification regarding downtime errors.

Additionally, you can check the audit log since it has all the records of the changes you've done in QBO. It will help you investigate the reason why your account has been disconnected. To access this, here's how:
 

1. Go to the Gear icon.
2. Select Audit log in TOOLS.

From then on, you can see if someone mistakenly disconnected your bank.

Once you've verify your account has been disconnected, you can refer to these references for detailed process on how to connect your bank and manually upload transaction to QBO.

Once everything is back to usual, you might want to learn more about categorizing bank transactions. This helps you put transactions into the correct accounts.

Feel free to contact us if you have further concerns about bank disconnections in QBO. The Community forum is always available to assist you.