Why is my categories not showing when I write a check or make a deposit?

Hello there, @arkvalleyinfo. I've got a few ways to resolve this one.

It could be that this unusual behavior might have something to do with a browser issue. With that being said, the browser might be having too much cache that made the QuickBooks feature not responding properly. 

Let's consider logging into your QBO account using a private or incognito browser so we can isolate this issue. To do so:

• Google Chrome: Ctrl + Shift + N

• Mozilla Firefox: Ctrl + Shift + P

• Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles for QuickBooks Online.

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.