Why is my check deposit says its in research? What seems to be the problem?

Let's investigate why the check deposit says it's in research status, Ahlvin.

It's possible the check deposit is not yet posted on your account. To check the status of processed deposits from QuickBooks Online (QBO), just follow the steps below: 

1. Go to the Sales menu and select the Deposits tab.
2. Select the bank deposit you want to review.
3. You'll see each payment that's part of the daily deposit. It also shows related processing fees as separate transactions.

If there's an issue with a deposit why it is still in research status, I'd suggest contacting our Merchant Services Team. They'll pull up your account in a secure environment and help you with this one. You may send them a message via chat or call them at a time convenient to you. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

To learn more on when QuickBooks deposits customer payments into your bank account, see the Find out when QuickBooks Payments deposits customer payments article. Visit our QuickBooks Payments page for more insights about managing and processing payments in QuickBooks.

I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. You have a good one.