Why is my deposit on hold?

I'm here to help and share some information on why payments are on hold in QuickBooks Online (QBO), @inkj571656.

If a deposit has been withheld, it means that something in the batch comprising the deposit raised a red flag. It also means that our Risk Management Team is conducting an investigation on your behalf.

A deposit may be withheld for various reasons, Most of the time, they caused by these are two primary reasons:

• Security concerns with one or more transactions in the deposit
• The deposit exceeds a predefined account threshold (approved monthly amount or average individual charge)

You can also prevent future hold or review by avoiding unusual activities that include: 

• Changes in your average transaction amount or processing pattern
• Monthly percentage of different transaction types
• Excessive Chargebacks.

If a transaction is placed on hold, an email will be sent to the email address you use to sign in to the Merchant Service Center. It contains specific instructions on how to resolve the issue. 

For more details about this, you can check this article: Why are my funds on hold?

I also recommend contacting our support if you need more help resolving the hold status (or if you haven't received an email yet). They'll pull up your account securely and process the necessary documents to release the funds. 

Here's how to reach them: 

1. Tap the Help menu.
2. In the chat box, enter "resolve deposit hold."
3. Hit the I still need a human option.
4. Click the Get help from a human link.
5. Choose how you want to reach us.

If you need help with other tasks in QuickBooks Online, feel free to check out our articles. They can help you run reports, work on your expenses and manage your vendors and customers. 

Additionally, we can check out this article to learn when bank deposits customer payment: Find out when QuickBooks Payments deposit customer payments.
 

I appreciate your patience as we ensure your payments are processed properly. I'm willing to hear you out again if you have other concerns with Merchant Services or QuickBooks Online.