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A
arc-courtreporti
May 21, 2022
Question

Why is my deposit under review? it says check email, but there's no email

  • May 21, 2022
  • 2 replies
  • 0 views
a credit card payment to my business is saying under review.  It says check email for instructions but I never received an email

2 replies

M
Mich_S
May 21, 2022

Let me provide some information on why we review your payments, @arc-courtreporti.

 

We normally check payments on a regular basis to ensure everything is in order.

 

Know that some banks keep funds after we deposit them. If your bank requires further actions, you'll need to work with them at this moment.

 

Also, ensure that the email address on file is the email you used to sign in to the Merchant Service Center. 

 

If the email is correct, I suggest checking it from the Junk/Spam folders.

 

Otherwise, change it by logging in to your MSC account. To edit, go to the Account tab and pick Account Profile from the drop-down menu.

 

For more information, read these helpful articles:

 

 

You already know where to find me if you have other concerns with deposits or QuickBooks. Just leave a reply in this thread. Have a great day!

A
arc-courtreportiAuthor
May 21, 2022

I just recently changed my bank account info from my personal to my business, is that what's going on?

JenoP
JenoP
May 21, 2022

MSC stands for Merchant Service Account, arc-courtreporti.

 

It's a different site aside from QuickBooks where you record your transactions. Reviews are regularly done for incoming transactions in order to protect you and stay compliant with federal regulations.

 

Additional information may also be asked from you including a copy of the invoice or sales receipt. As soon as the documents are submitted, we can usually complete our review within 2 business days. Let me share this article that explains why there's a review:

 

 

I'd also like to share these steps on how to log in to your Merchant account and make sure your email is correct: 

 

  1. Go to this link and log in to your account: https://merchantcenter.intuit.com/msc/portal/init
  2. Click the drop-down list Account and select Account profile.
  3. Proceed to the Contact Information window and make sure the details are correct. 

 


With regards to the new bank account, we'll start using it the following business day if you changed it after 3 PM PST. If you already processed payments prior to 3 PM PST, we'll put them in your old account. 

 

Since you didn't receive the email for the review, I recommend reaching out to our support team via chat or phone. They can review your account and make sure that you're able to get the instructions on how to complete the review. Go to this article on how to reach out to them: Contact Payments or Point of Sale Support.

 

Feel free to ask more questions in the Community if you need anything else. 

A
arc-courtreportiAuthor
May 21, 2022

it's not in junk and I don't know what you mean by MSC account, is that my regular sign-in when I go into my Quickbooks?  I did yesterday change the bank account to my business account instead of my personal account where it was set up originally.  Could that be what it is?

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