Skip to main content
September 12, 2021
Question

Why is my payment on hold and not credited to my attach account

  • September 12, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

MaryLandT
September 12, 2021

Let's check why your payment is put on hold, tentobautos-mail.

 

If you're referring to your payroll service, there's a possibility that it's on hold for insufficient funds. Here's what you need to do.

 

  1. Look in your email for a message with the subject "Important: Urgent issue with the payroll account for [Business name]".
  2. Once you find the email, it will explain everything you need to know and any documents you need to send. If you have paper copies, you can take photos of them with your phone. Make sure they are high-quality and clear enough to read.
  3. Send a new email to EMSPayrollFraud@intuit.com.

 

Once we receive your documents, we'll review your case. You'll get an email back from us within two business days letting you know once the hold is removed.

 

If you didn't receive an email, please contact our Live Support Team from Monday through Friday, 6:00 AM to 6:00 PM PT. They'll be able to provide additional information if you have more concerns about the hold.

 

I'm also adding this link to learn more on what things to do: Resolve a non-sufficient funds (NSF) hold on your payroll service.

 

Let me know if there are other questions aside from the hold on your account. Just leave a comment below and I'll get back to you.