Why isn’t my Relay (Thread Bank) Account syncing to QuickBooks? It doesn’t show as a bank, and I’m not seeing transactions. How do I fix this?

Hello there, dayforclarity. Let's figure out why you're encountering an error while connecting your Relay account to QuickBooks Online (QBO).

Beforehand, may I ask if your multiple bank accounts associated with Relay are sub-accounts? Any additional information would be much appreciated so we can sort this matter appropriately.

In the meantime, let's perform browser troubleshooting steps to see if it resolves the issue.

To start, you can refresh your web browser and then try to access your Relay account once again in QBO. Then, if you encounter the same error when categorizing your data, I'd suggest logging into your QBO account using a private browser. It restricts websites from using cookies and doesn't record any data history.

To open the incognito mode, please follow the steps below:

• Safari: Command + Option + P
• Google Chrome: Ctrl + Shift + N
• Firefox or Internet Explorer: Ctrl + Shift + P

However, if the issue persists, I recommend using another supported browser. For more information about this, you can check this article: System requirements for QuickBooks Online products.

In addition, you may review this article for a proper guide when organizing your transactions in QBO: Categorize online bank transactions in QuickBooks Online.

I'll also add this article as a reference when you're ready to reconcile an account so it matches your bank and credit card statements: Reconcile an account in QuickBooks Online.

Feel free to update us regarding your bank account in QuickBooks. We'll be here to assist you 24/7.