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April 20, 2021
Question

Why my payments upoaded from my bank show up as deposits on quickbooks online

  • April 20, 2021
  • 1 reply
  • 0 views
why it shoes as deposit amount nor bill pay

1 reply

MJoy_D
April 20, 2021

I can share some information on how we handle your bank transactions, @tammy83.

 

Try to check with your bank how you're bank transactions are going to be posted. The connection between your bank and QuickBooks Online (QBO) is read-only. This means that QBO will show what we can pick from the account.

 

To resolve this, you can go to your bank accounts page to exclude those payments that are showing as Deposits and then manually update your bank again. 

 

Here's how to exclude those transactions:

 

  1. Go to the Banking menu on the left panel.
  2. Choose Banking tab.
  3. Check the box beside the transactions you want to exclude.
  4. Click the Batch actions drop-down and choose to Exclude Selected.

 

You can check this article for more information about excluding a bank transaction you downloaded into QuickBooks Online.

 

Then, follow the steps on how to manually update it:

  1. Click the Banking menu and go to the Banking menu. 
  2. Select the bank account. 
  3. Click on the Update button.

 

You can now categorize and match online bank transactions in your QuickBooks Online (QBO) account. 

 

Here's what you can do if you don’t see your recently downloaded bank transactions in QBO: What to do if bank transactions won’t download or there's a bank error

 

I'm always here if you need further help with your bank transactions. I'm always here to assist. Have a great rest of the day!