Why not all transactions appear on my quickbooks online?

Consider me a detective on the case of those missing transactions, @marvysgardens.

To clarify, where exactly are you viewing these transactions that some appear missing? The steps for troubleshooting these missing items will vary based on the location they're missing from. I'll detail some instructions for handling common scenarios below:

Receiving blank screens or errors on transaction lists

Sites like QuickBooks Online store cached files in your browser to keep you from having to load repetitive information or images each time you access it. These files can often become corrupted or outdated, leading to visual or data errors like the one you're seeing. You'll find the instructions for clearing these local files in every supported browser from the list here:

• Internet Explorer
• Firefox
• Chrome
• Safari (for Mac computers)
• Safari (for iPad/iPhone)
• QuickBooks Windows App (for QuickBooks Online users)
• Microsoft Edge
   

Transactions missing from a Bank Feed

Whenever QBO is configured to download bank transactions automatically, it's not uncommon for momentary server issues to drop a few transactions. These items can be imported manually with the following steps:

1. Navigate to your bank's website and sign in. Head to the transaction list and look for a download button. If several file types are offered, select (.CSV).
2. Open the file in any spreadsheet software, like Excel. Make sure only the transactions that are missing from QuickBooks are included in the file, all others should be deleted. This way you don't download any duplicates.
3. Log in to QuickBooks Online and click the Banking tab. In the drop-down under Update, select File Upload.
4. Click Browse and select the file you downloaded in Step 1. Follow the on-screen instructions to import your transactions.

This allows you to download whichever transactions are missing directly into the Bank Feed for classifying and adding. Check out our guide on the WebConnect process for additional information.

Not all of my transactions are appearing in an Account Register

There may be a filter still applied that's hiding other items, clear it with these instructions:

1. From QuickBooks Online, navigate to the Accounting tab and the Chart of Accounts section.
2. On the account with missing transactions, select View Register.
3. Look for text next to the Filter (▼) menu. Click the (X) to remove any applied filters.

Here's a brief video example in which I clear a filter to show all transactions:

Please reach back out to me here with any additional information on the issue so I can get you taken care of. Thanks for coming to the Community and take care.