Why the bank reconciliation is not working?

It's great to have you here in the Community, @bead-firstlinedi. I know that timely reconciliation is crucial, and I'm here to assist you in achieving that.

May I know if you're getting any specific error when doing the bank reconciliation? Any details are much appreciated to help me figure out the root cause of the issue.

In the meantime, I recommend performing the basic troubleshooting steps:

1. Use a private or incognito browser.
2. Restart your browser.
3. Clear your browser's cache.
4. Add Intuit as a trusted site.
5. Use different supported browser

Doing the steps above will help you clear the browser's outdated data or start a fresh session to prevent the same issue from occurring.

To resolve any discrepancies between the transactions entered in QuickBooks and the ones on your bank statement, check out these helpful articles:

• Learn the reconcile workflow in QuickBooks
• Reconcile an account in QuickBooks Online

If you have any additional issues or need clarification regarding reconciliation, please let me know. I am available 24/7 to help you.