Why was my mobile deposit not accepted?

Thanks for reaching out to the Community, caitlin.

I'm here to ensure you can deposit your check using the mobile app.

In this case, you'll need to make sure you meet the criteria. All checks must be in your name, endorsed by you, and drawn on a bank account in the US or US territory. You can read through this article for more details: Learn about mobile check deposits.

If the issue persists even after verifying every info of the check. I suggest contacting our support team again. They have the necessary tools to check your account and ensure you deposit your checks.

Here's how:

1. Log in to your QuickBooks Online company.
2. Click the Help menu at the top right corner.
3. Select Contact Us.
4. Input your concern, then click Let's Talk.
5. Choose Start a chat with a support expert.

Additionally, I'll be attaching these articles for future reference in recording mobile deposit mobile check deposits to deposit funds into QuickBooks Checking:

• Add a bank deposit in QuickBooks Online mobile
• Use mobile check deposit

Tag me in the comment section if you have further questions about managing your mobile check deposit. I'll be around to help you.