Why wasn’t my mobile check deposit accepted

I'll share information about common reasons why a mobile check deposit will not be accepted in QuickBooks Online.

Checks need to be under your name, signed by you, and from a bank account in the US or a US territory. QuickBooks accepts business and personal checks.

Here are the types of checks that are not supported by QuickBooks:

• Non-demand deposit account (post no debits)
• Credit card check
• Line of credit, home equity, or a brokerage check
• Foreign checks (routing number not registered by the American Banking Association)
• Travelers' checks
• Savings bonds
• US Treasury checks
• 3rd party checks (not payable to you)

I also recommend checking your transaction limits when signing in to your account on a mobile device. It will be displayed when you snap the check.

QuickBooks also has requirements for deposit. See the list below:

• Make sure to write your name clearly on the back of the check with either blue or black ink.
• After your signature, write For mobile deposit only.
• Green Dot, a federally regulated bank, asks customers to write For mobile deposit only on the back of the check.
• Write Deposit Complete on the front of the check to indicate that you have successfully made a mobile deposit.
• Retain the check for 14 days in case it is required for verification or research. After 14 days, you may destroy the check or choose to keep it for your records.

You will receive an email if your check is not accepted or is returned. If it is rejected, we will submit your check again. If we are still unable to process your check, or if it is returned, you will need to contact the person who wrote the check.

For instances that the money is removed from your account, it can be that the check writer’s issuing bank notified Intuit that the check was returned. If the funds were already deposited, Intuit will reverse the deposit. Contact the check writer or your customer has disputed the charge with their bank.

Keep this information handy for when you become eligible to handle mobile check deposits with QuickBooks Checking. Make sure to review these articles for future use:

• Use mobile check deposit with QuickBooks Checking
• Use your QuickBooks Checking account
• QuickBooks Checking FAQ

Let me know if you have questions about using mobile check deposit. I'm always here to help. Have a great day.