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todd-starke-sali
August 18, 2023
Question

Why would deposits to our bank account be on hold?

  • August 18, 2023
  • 1 reply
  • 0 views
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1 reply

Adrian_A
Adrian_A
August 18, 2023

Hello there, todd-starke-sali.

 

I'm here to answer your query on why deposits are on hold.

 

Once you started accepting online payments, the initial batch of deposits will be placed on hold. This is to keep the security of your receiving account as we track and review the funds from your customer together with the payment information used.

 

You don't have to worry, once everything is checked, the total funds placed on hold with be deposited automatically into your bank account used to track payments in QuickBooks Payments.

 

Kindly read and use this article to learn more about your funds: Why are my Funds on Hold?

 

Now that you're able to identify why payments are put on hold, here's an article you're able to read to determine what it takes to deposit the online payments from your customers into your receiving account information: How to Check when QuickBooks Deposits Customer Payments into your Bank Account?

 

I'm always a post away if you have concerns about payments on hold.

T
todd-starke-saliAuthor
August 18, 2023

Adrian,

 

Thanks for the feedback.  Couple of questions...

We've been accepting payments for awhile now but just changed the bank account back on 8/1.  Deposits were coming in fine until 8/10.  Why would that be?

 

Inside the deposits it says that I should check my email for directions to correct an issue.  I have no such emails in my Outlook.  Where can I find out what the issue is causing the delays?

 

D
DebSheenD
August 18, 2023

I understand the impact of any delay in receiving your payments, @todd-starke-sali.

 

Funds usually reach your deposit bank account within 2-3 business days of the transaction. Let me share some information about QuickBooks payment processing time.

 

When your clients pay online via credit card, the estimated time for payments to deposit is 5-7 banking days. However, ACH payments take 2-7 days to hit your bank account. Here are the other possible reasons why your payments were not yet deposited:
 

  • Time of day you enter transactions.
  • Weekends and federal holidays.
  • The financial institution where transactions are deposited.
  • How long it takes for your bank to verify and process electronic deposits.
     

Here's how to check the status of your deposit:
 

  1. Sign in to the Merchant Service Center.
  2. You'll see the word Withheld in the Method column.
    • This is to indicate that the payment is on hold and we're reviewing it.

Since you received an email stating that funds are on hold, it means that there was something unexpected in the deposit that we’d like to look at. Here are some common reasons for holds:
 

  • When your payment processing exceeds the established maximum dollar amount expected on your account.
  • When a transaction is processed after several authorization attempts and failures.
  • When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
  • When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or Intuit.
     

Usually, we ask for more info so we can complete our review within 2 business days. Once completed, we can finish processing the payment. You can read through this article to learn more: Why are my funds on hold?

 

Lastly, I'm adding these articles to get more details on handling deposits in QuickBooks Online:
 

Don't hesitate to let me know if I can be of additional assistance. Have a good one!

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