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T
towern2
September 1, 2023
Question

Will I be able to deposit a paper check into QuickBooks but the deposit screen says "in research". It's been 2 weeks now since I opened, when will this be available?

  • September 1, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

A
Archie_B
September 1, 2023

Hi there, towern2.

 

I just want to confirm, Are you referring to the option to deposit a paper check for QuickBooks Checking? Additionally, I would appreciate it if you could provide me with a few details and a screenshot of what you're trying to achieve.

Feel free to add some information in the comment section below. I'll make sure to get back to you as soon as I can.

T
Thorindog
October 23, 2023

I have same issue and I cannot take screen shot due to security policy. I have attached the instructions to get to the deposit check using mobile app.

L
LeizylM
October 24, 2023

I want to ensure you can deposit a paper check into QuickBooks, Thorindog. 

 

To be sure we're on the same page, I'd like to verify if you encountered any error messages when opening your QBO account. Any extra information is much appreciated.

 

In the meantime, when QuickBooks has unexpected behavior, let's try resetting the app data to clear the cache and refresh it into its default state. Before doing so, let's ensure that your QuickBooks Online (QBO) mobile app is updated as well as your phone's OS. It helps your application work continuously without interruptions. 

 

Here's how:

 

For iOs devices:

 

  1. Go to the Help menu.
  2. Select Reset App Data.
  3. Click OK.

 

For Android devices:

 

  1. In your QBO mobile app, select the Gear icon.
  2. Choose the Refresh Data menu.
  3. Click Yes.

 

For more details about the process and the requirements to meet when depositing a check, see these articles: 

 

 

In case your transactions get disputed, here's an article you can review to learn what chargeback is and what to do if you get one: Handle chargebacks and retrieval requests for QuickBooks Payments.

 

If you have any queries regarding mobile check deposits, please do not hesitate to share them below. I would be more than happy to provide you with the necessary information and address your concerns, Thorindog. I hope you have a wonderful day.

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