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krazoplumbing
January 30, 2022
Question

Will Intuit fix my account?

  • January 30, 2022
  • 1 reply
  • 0 views
Intuit says my account is not active. Intuit has taken out payments for Payroll services but I can not do payroll. Been waiting over 2 months for a resolve. I am NOT happy with Intuit.

1 reply

RenjolynC
RenjolynC
January 30, 2022

Thank you for reaching out to us in the Community space, krazoplumbing.

 

As I’ve read your concern, it looks like that you need further assistance with our Payroll Support Team. Contacting them is the best thing to do here. They can check your account and investigate what's causing the reactivation issue. 

 

Please take note that our support hours for QuickBooks Online Payroll - Core and Premium starts from M-F 6 AM to 6 PM PT. For QuickBooks Full Service Payroll, QuickBooks Online Payroll Elite/Premium, we're available any time, any day.

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Search window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Chat with us or Have us call you.

If you have the new QuickBooks Assistant help update, you can follow these steps:

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and enter what do you need help with.
  3. Click No if none of the articles shared are helpful and select Chat with us or Have us call you.

You can also get our direct phone number in this link: Contact Payroll Support.

 

I'd like to share this article for more information about reactivating the payroll account: Reactivate your QuickBooks Payroll subscription.

 

Just know that whenever you need help with other features, the QuickBooks Community is here to give out the solutions. Take care and stay safe.

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