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Jennifer529
September 23, 2022
Question

Will someone assist? A refund and a sale are combined in my bank feed. How can I separate the two?

  • September 23, 2022
  • 1 reply
  • 0 views
Authorize.net combined a sale and a refund in a batch.  How can I separate the two in QB?

1 reply

MariaSoledadG
MariaSoledadG
September 23, 2022

Let me share some information about how you can separate transactions, Jennifer529.

 

Based on the research, Authorize.net is a payment gateway service provider that allows merchants to accept credit card and electronic check payments through their website and over an Internet Protocol connection. Since QuickBooks Online (QBO) is only the receiver of those transactions, you'll want to contact the Authorize.net support team so they can help you separate the two transactions from QBO. 

 

In addition, if you're only using QBO without any integration. QuickBooks automatically downloads the latest transactions and tries to add and match them with those you've already entered into your account. Learn how it downloads and categorizes the transactions. For more information on how it works, I've got this article for your guide: Categorize And Match Online Bank Transactions In QuickBooks Online.

 

Any questions about the bank feed? Write a reply below so we can get back to you as soon as possible. 

J
Jennifer529Author
September 23, 2022

Hello.  I apologize.  I processed the refund in Auth.net.  A sale(deposit) and the refund(withdrawal) in my bank account, came in as a batch through my merchant services.  QB bank feed shows the two added together.  I just want to split the two up and categorize it properly.

J
Jennifer529Author
September 23, 2022

For customer A ( sale ) I already received payment.  For customer B ( refund ) I only created a refund in Auth.net.  I did not reference a refund in QB yet.  

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