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J
joycetyuan-gmail
April 9, 2024
Question

With the same username and password, I had two different quickbooks online profiles, to separate business and personal finances. How to find the first profile I made?

  • April 9, 2024
  • 1 reply
  • 0 views
I had a business profile for months. My bookkeeper advised creating a separate quickbooks online so we could manage my personal and business finances separately. When it came time to buy the new quickbooks online account, I had the option of signing in and using my old log-in, so I did that. I thought it would be considered two separate subaccounts under the same username (I was paying for two subscriptions!). Now I can only see the new personal profile, and I can no longer get back to the business one. Was it just erased?? I can still see that I am being charged for two subscriptions.

1 reply

C
Carneil_C
April 9, 2024

Thanks for laying out the details of your concern, joycetyuan.

 

I'll lend a hand in finding your QuickBooks profile so you'll be able to manage your business seamlessly.

 

Have you tried the Switch Company feature in QuickBooks Online? If you subscribe to more than one company, you can switch between them quickly. Here's how:

 

  1. Go to Settings.
  2. Under Profile, select Switch Company.
  3. From the list, select the company you want to switch to.

 

From there, you can check on the list and see the company profile you've created. If it's not there, we can try performing some troubleshooting steps to determine if this is just a browser-related issue. We can start by logging into your account using a private browser. You can use either of these keyboard shortcuts to open an incognito window depending on your browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

To help you more on how to manage multiple companies, check out this helpful guide: Create or add another company file to QuickBooks Online.

 

For future reference, this article may come in handy in searching for your transactions: How to Search for Transactions.

 

Feel free to drop a comment below if you've got further questions about your companies in QBO. I'm very eager to help. Take care.

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