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May 1, 2021
Question

You asked I had two transactions posted yesterday in the amount of 474$ in my QuickBooks account but only one transaction is shown on my balance.. where are my funds

  • May 1, 2021
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1 reply

MichelleBh
May 2, 2021

It's my pleasure to help you figure this out, @virtuousklean-gm.

 

I have here some information about the deposit time frame in QuickBooks Online.

 

If your QuickBooks Payments is new, the ACH payments will take a bit longer during your first month. Some banks process the amount within 5 days or more than for the first 1 to 4 weeks while setting up the feature. I'd advise you to wait for a couple of days for your second transaction. 

 

Rest assured after the first month, your payments will process at the regular deposit time. For more information, visit this article: Find out when QuickBooks Payments deposits customer payments.

 

If your account isn't new in QB Payments, ensure that you process the payments before 3 PM PT if you're using a next-day deposit. This way, QuickBooks will deposit the funds in your bank account in the next business days.  

 

 I'd recommend checking the status of the payment so we can verify what caused the delay. 

 

Here's how: 

  1. Sign in to the Merchant Service Center.
  2. Choose Activities & Reports, then select Deposits.

     

       3. Pick the specific date range in the Dates field. 

       4. Tap Search and review the status.

 

  • Withheld or Batch Deposit Returned- check your email to see the steps to fix the issue. 
  • Funded- Successfully deposits the amount and your money is on its way.

 

Please note that some banks hold onto funds after we deposit them. I'd advise reaching them if they require additional steps. For more details, check out this link: Why are my funds on hold?

 

If the issue keeps going, I'd recommend communicating with our Payments Support. They have high-level tools to check your account what caused the delay. You may refer to this page for the instructions and our support hours: Contact Payments or Point of Sale Support.

 

I'd fasten some articles about payment fees, credit card declined, voiding transactions in QB Payments, and other related topics. 

 

 

Don't pause to let me know if you have other questions in handling your deposit. I'm here to help you out. Keep safe always.