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tlenzmeier
Jan 26, 2021 5:18 PM UTC
Question

You can't change the type of this account because it is reserved for the Online Banking feature. How do you change this?

This account shouldn't be connected to online services at all. I need to change it. How?

6 replies

MonicaM3
MonicaM3
Jan 26, 2021 6:51 PM UTC

Hello there @tlenzmeier,

 

I’d love to help get this cleared up for you. Can you share a little more detail so I can make sure we are solving for the right thing? What account or account type are you trying to change? Was this account ever attached to an online bank account?

You may need to report this to our QuickBooks Customer Care Team. They'll be able to further investigate, here’s how:

  1. Click the Help menu in the upper-right corner.
  2. Select Contact us under Need support? section.
  3. Go to the first section of the page and select Working with Your Bank > Troubleshooting.
  4. Go to the second section and choose how you want to reach them (phone, email, or chat).

I’ll keep an eye out for your response, let me know if there is any else I can help with too.

tlenzmeierAuthor
Jan 26, 2021 7:04 PM UTC

Hello,

 

The account is called "Space Rental." The type is income and the detail type is Service/Fee Income. I don't know how to determine if it was ever attached. Since it is a minor income account, I can't imagine why it would ever have been linked.

 

Tom

MonicaM3
MonicaM3
Jan 26, 2021 7:14 PM UTC

Thanks for the quick reply @tlenzmeier,

 

It doesn't look like that account should be receiving that type of message. I'd recommend reaching out to our QuickBooks Care team following the steps above. They can walk through troubleshooting to ensure we get you connected correctly. 

 

Let me know if you have any other questions, I'm always here for you.

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