Question

Your First National Bank of Omaha connection isn’t working

Forum|Forum|2 years ago
May 20, 2024
9 replies
0 views

They upodated their website last week and the connection stopped working. I have verified the credentials work fine on the website, but the QBO connection will not re-connect no matter what. This appears to be a QBO issue with their online banking website update. How do we get this looked into?

QuickBooks Online

K

KimberlyS

We appreciate you performing some troubleshooting steps to resolve your concern, CColotiHTF. I'll direct you to the appropriate support to address this issue thoroughly.

Since you've verified that your credentials work on your financial website, I recommend contacting our Customer Support Team to examine why you cannot reconnect your bank to QuickBooks Online. They have all the tools and expertise to check the root cause of this issue and provide the most appropriate solution. They can also raise a ticket to get this investigated if necessary.

Here's how:

In your QuickBooks Online account, click Help (?).
Choose the Search tab, then select Contact Us.
Determine how you would like to connect with an expert: Start a chat or Get a callback.

Please also observe their support hours to ensure you can reach them at your most convenient time.

On the other hand, you can scan these resources for guidance to review your transactions after downloading them from your bank:

If you have questions or clarification when connecting your bank account or other related concerns with QuickBooks Online, you can revisit the Community to inform us immediately. We'll be around to help.

C

CColotti

Well support was no help I have no time to do a screen share and I sent a video to confirm it but they would not open a ticket with online banking engineering without a screen share. Broken connections with banks after the bank does an update is pretty common. Not sure why they would waste my time for a screen share I have a small business to run this video proves the connection between QBO and FNBO is just not working

https://app.screencast.com/sjdv1OkSqBfdx

while I can log into the bank website fine.

C

CColotti

Actually here is the correct link to the video that support could not seem to understand and use to verify the issue...

https://app.screencast.com/0KqZXVBdzvPa2

F

FoothillsTiffany

Having the same issue. Definitely a QBO issue. I've been on my account multiple times in the last few days for a reason outside of this and my account is active. I've requested QBO confirm the new link..... Nothing. I had to manually add FNBO to my transaction page so I could manually add transactions at as this CC is primary to our business. So Frustrating!!!

C

CColotti

This is obviously a QBO connection issue so why can't we get engineering to even look into it? How are there not internal alerts telling QBO when connections are failing so they can take pro-active action? This is silly.

M

Maybelle_S

I can assist with your banking concern, CColotti, and ChurchAdmin.

Currently, we've received similar cases about First National Bank of Omaha not being downloaded transactions in QuickBooks. I recommend contacting our QuickBooks Support Team to be added to the affected users list and receive email updates on the investigation. Please include investigation number INV-105188 to expedite the process.

Here's how.

Go to the (?) Help icon.
Select Talk to a Human.
Enter a short description of your concern.
Click on I still need a human.
Tap Contact Us to connect with our live support.
Choose to Get a callback.

You might find the following articles helpful about adding and matching transactions in QBO:

Keep me posted if you have any other questions about connecting your bank to QuickBooks. I'll get back to you as soon as I can.

C

ChurchAdmin 12

We have experience the exact same issue and timeframe. QBO needs to prioritize resolving this issue.

F

FoothillsTiffany

I added our Business as also having this issue. Hopefully, a resolution will happen soon.

L

LisaLMB

I am also having this issue. It's been two weeks; that's a problem.

S

SirielJeaB

To streamline banking activities in QuickBooks Online (QBO) is our priority, Lisa. I'll share updates concerning this matter.

I acknowledge the impact this problem may have on your business operations. We've received similar cases where QuickBooks has failed to download transactions from First National Bank of Omaha. I suggest contacting our QuickBooks Support Team to get added to the list of affected users.

To contact them:

On your QuickBooks Online, click on Help (?).
Click either tab to get started: Assistant or Talk to Human.
Search Contact Us, then Start a chat with a support expert.

You can also keep these articles below for your reference in handling bank transactions moving forward:

Fill me in if you have other questions or need assistance with any banking-related inquiries. The Community is always looking forward to helping you. Take care.

N

Neighborly

I just contacted support and was told "there's nothing we can do." She didn't believe that my FNBO account wasn't closed and was unwilling to provide any support other than telling me that the error code meant that my account doesn't exist (it does!) and that I should call FNBO to see if they know why QBO isn't working.

R

rnagler21

We have been having the exact same issue with QBO not being able to connect to our FNBO account since they did an interface/website upgrade. Quickbooks - please help us. Manually entering each transaction is something us small business owners don't have time for. Support will not be able to help us. This is an internal issue that needs to get fixed on your end.

L

LeizylM

I recognize the importance of ensuring your bank transactions are downloaded in QuickBooks Online (QBO), rnagler. I'll provide details regarding this issue.

At this time, we've received similar cases or reports about First National Bank of Omaha not being downloaded transactions in QuickBooks. I recommend contacting our support again so they can add you to the affected users.

Here's how to reach them:

Click the Help menu in the upper-right-hand corner.
Type in Talk to a human, then press Enter.
Select Contact Support Team.
Type again Talk to a human and click Contact Support Team.
Choose a way to connect with us.

Once transactions are in, it's time to match and categorize them. They will go into your accounts after you review them:

Thank you for your patience and understanding while we look into this further. If you have any further concerns, feel free to reach out. Have a great day.

A

ASalzman

I am also having issues and its very difficult when I have 24 different employee cards to have to manually download and match transactions and I am the only accounting person. I attempted to contact support and keep getting routed back to the assistant bot and told they are having technical difficulties now and to see if I can find an article to help me. I can't even get to a live person to chat with or talk to on the phone. So frustrating!!

C

ChristineJoieR

I heard your sentiment, ASalzman. Thanks for confirming this issue on your end. I can see you're having challenges linking your bank account to QuickBooks Online.

If the downloading process seems stuck, you can sign in to your bank website to verify if there are issues with ongoing maintenance or new security requirements.

If everything reflects fine, go back to QuickBooks:

Go to Transactions, then Bank Transactions.
Select Update.

I'm also adding this article for more resolution about the missing bank transaction concerns: Bank errors and missing transactions in QuickBooks Online.

If the issue persists, I encourage you to call our support team so they can assist you further and help you connect your account again to QuickBooks.

Please see the steps below:

Log in to your account.
Click the Help button at the top right corner.
Go to the Search tab, then select Contact Us.
Enter a brief discussion with your concern, then click Continue.
Choose to Have us call you to connect with us.

For now, we can manually upload your bank transaction and make sure it's in the correct format before you upload it. Refer to this article for more information: Manually upload transactions into QuickBooks Online.

Once everything is set, I'm adding these resources that will help you match and categorize your uploaded transactions:

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

H

hvvvjkfkjvjl

Same here. it has been days I am trying to connect. talking to customer support doesn't help. Anyone got this resolved ?? Thanks!

A

Archie_B

I appreciate the effort you've made in reaching out to our support and joining this thread, hvvvjkfkjvjl

I can only imagine the inconvenience you're experiencing with the connection issue for First National Bank of Omaha in QuickBooks Online.

Although you have already contacted our Support Team, I'd still recommend reaching them again using the steps outlined by my colleague above, as there is a newly reported issue with the connection to First National Bank of Omaha.

By contacting them again, we can ensure that your specific case is documented and that you are added to the list of affected users. This will allow our team to investigate the problem further and work toward a solution.

Let me know if you have other banking-related concerns or follow-up questions. I'll be here to help.

F

FoothillsTiffany

I was able to reconnect my First Bank of Omaha account tonight. Connected right away with 0 issues.

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