Accidental payment received from customer and subsequent refund

It's nice to see you here, JamesWoodcock.

I'm here to make sure you'll be able to clear both items on the banking page in QuickBooks Online (QBO).

You can create a bank deposit for the amount received where the actual payments were posted.

 Here's how:

1. Go to the + New button and select Bank Deposit.
2. Select the correct bank account where you want to deposit the money.
3. Enter all the details of the deposit.
4. Hit Save and close.

Once completed, you can now create a refund receipt.

1. Go to the New (+) icon.
2. Choose Refund Receipt.
3. Select the Customer ▼ dropdown, then select the customer you want to refund.
4. From the Refund From ▼ dropdown, select Undeposited Funds.
5. Add all products or services the customer returned in the Product or service column.
6. Make sure to fill the quantity, rate, amount, tax, and other fields accordingly.
7. Click Save and close.

Now, you can match this entry to your bank transactions. You can use this article for reference in matching and categorizing downloaded events in QBO.

Let me also add this great resource that you can use for future reference. This provides complete information on reconciling your account accurately: Reconcile an account in QuickBooks Online.

With this information, you'll be able to clear the transactions and get back to business. I'll be here if you have any other questions. Have a great day!