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Stoatmonster
Stoatmonster
January 5, 2024
Question

Authenticating HSBC bank account connection in Hong Kong with mobile phone banking app

  • January 5, 2024
  • 1 reply
  • 0 views

Dear QuickBooks Community,

I'm reaching out for guidance regarding the integration of QuickBooks Online (QBO) with HSBC's authentication system. My QBO account is linked to my HSBC Hong Kong bank account, which traditionally requires a physical security device for logins.

HSBC has recently enabled facial recognition authentication through their BizExpress HK smartphone app, offering a convenient alternative to the physical device. This modern method streamlines the login process significantly.

However, I've noticed that QBO still mandates the use of the physical security device for synchronizing with my HSBC account. This requirement is less convenient and seems outdated compared to HSBC's advancements.

Could you please inform me if there are plans to enable facial recognition authentication within QBO for HSBC account synchronization? If not, are there any upcoming updates that might accommodate this feature?

Thank you for your assistance on this matter.

Warm regards,

Jeremy

1 reply

R
ReymondO
January 5, 2024

Hi there, @Stoatmonster.

 

I see that you're inquiring about integrating QuickBooks Online (QBO) with HSBC's authentication system. It appears that HSBC has introduced a modern facial recognition authentication method through their BizExpress HK smartphone app, providing a more convenient alternative to the traditional physical security device for logins.

 

Currently, QuickBooks Online still requires the use of a physical security device for synchronizing with HSBC accounts. While we don't have specific information about plans to enable facial recognition authentication within QBO for HSBC account synchronization, you can stay updated by checking our QuickBooks New Features and Innovation page. This is where you can find everything you need to know about what’s new in QuickBooks.

 

For additional reference about connecting accounts to QuickBooks, please see this article: Connect bank and credit card accounts to QuickBooks.

 

I hope this information is helpful. If you have any further questions about QuickBooks integration or need assistance with anything else, feel free to ask.

    H
    h9940806
    October 25, 2024

    Is there a timeline for QuickBooks to upgrade the system so that users can do automation with Hong Kong HSBC bank accounts?

      C
      CarlSJ
      October 25, 2024

      I can see how significant it is to enhance your banking experience through automation with HSBC bank accounts. Allow me to share the info with you.

       

      We don't have the exact timeline for QuickBooks and HSBC Bank's decision-making process regarding facial authentication or other automation. However, our product engineers are continuously working hard for development and innovation.

       

      Additionally, we appreciate your patience as facial recognition utilizes a complex data detection system that requires additional analysis by our product engineers. While waiting for the release, you can visit our QuickBooks New Features and Innovation page for product updates.

       

      Furthermore, you can use this article in categorising online bank transactions and classify them with your QBO account categories for accurate data.

       

      Let us know if you still have questions about system automation with QuickBooks for HSBC Bank. Take care.

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