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info2168
May 25, 2025
Question

Bank account wont allow me to link after being already linked

  • May 25, 2025
  • 1 reply
  • 0 views
I go through the linking process and get to the "which account do you want to link" page. The account is there, its greenn ticked,but the green continue button is light green and wont continue even though its selected

1 reply

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GebelAlainaM
May 25, 2025

Welcome to the Community, @info2168. Let's figure out why you can't connect your bank account.

 

First, I'd like to know what bank account you're attempting to link with QuickBooks Online (QBO). This way, we can check if there's ongoing maintenance or updates on your bank's end.

 

Second, can you please scroll up a bit to see if you encountered any error message after clicking the Connect button? So we'll know the reason for what's causing the issue.

 

Here's a screenshot for visual reference:

 

In the meantime, you can open and try linking your account in a private browser or an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

You can also use other supported browsers for a better experience when using QuickBooks.

 

If you've successfully linked your account to QBO, you can refer to these articles for future reference in handling bank transactions and reconciling accounts inside QBO:

 

 

Don't hesitate to comment below if you need additional assistance linking your bank account to QuickBooks, or if you have other tasks you'd like to complete inside the program. We'll be happy to help you out again.

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