Question

bank feed to AIB

Forum|Forum|1 year ago
September 26, 2024
1 reply
0 views

Is anyone else having difficulty getting the bank feed to AIB to reconnect? my last update was 21 Sep, error message says QBO cannot connect to AIB.

QuickBooks Online - International

R

Rasa-LilaM

Let's visit your bank's website to see if there's any notifications or alerts that's preventing it from connecting to QuickBooks Online (QBO), Jm. Then, perform some basic troubleshooting steps to re-establish the connection.

To begin with, log in to your financial institution's website and look for the following:

Check your account for messages, notifications, or alerts.
Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
Check your bank’s website for any announcements about new security requirements.

If everything looks good, open your company via the private window or incognito mode. This is to determine if the stored files in your browser are preventing the online program from connecting to AIB. Here are the shortcut keys to bring up private browsing in each browser:

Google Chrome: Press Ctrl + Shift + N.
Safari 11 or newer: Press ⌘ + Shift + N.
Mozilla Firefox: Press Ctrl + Shift + P.
Microsoft Edge: Press Ctrl + Shift + P.

Once logged in, connect your bank again. If this works, shift back to your regular browser and clear the cache except the cookies to start fresh and boost its overall performance. If you continue to get the same result, update your banking information in QBO. For detailed instructions, head to Step 3 in this article: Bank errors and missing transactions in QuickBooks Online.

When the bank feeds connection is working back to normal, categorize your downloaded transactions into the right category to facilitate a smooth reconciliation process.

Feel free to visit the Community again if you have other banking-related concerns or questions on how to carry out a specific task in QBO. We're always ready to provide the help you need.

J

jm-osull-gmail-cAuthor

Hi Rasa,

Thanks for your response.

Tried using Chrome and MS edge, but same result, error message saying QBO cannot connect to AIB. Tried clearing cache and browsing history, but that did not solve the problem either.

Appreciate your efforts.

S

Shania_C

Greetings, Jm. Appreciate you performing the troubleshooting steps provided by my colleague.

I regret hearing about your experience when trying to connect to your bank in QuickBooks Online (QBO), please understand that this is not the level of service we aim for you to encounter.

Before anything, I'd like to confirm if you already tried updating your banking information and checking your bank or credit card's website. Verify if there are any maintenance updates, or if you need to establish a connection with QuickBooks. After confirming that everything is in order from the bank's end, please ensure that you select the correct bank name when connecting the account.

If you haven't done so already, I recommend following the instructions shared by my colleague or referring to this article: Bank errors and missing transactions in QuickBooks Online.

Moreover, if the issue persists you can manually upload the bank transactions via CSV file to continue with your banking task.

In the meantime, I recommend reaching out to our dedicated technical support team. They will utilize their available tools to diagnose and resolve the issue. Rest assured that they will diligently work to identify the underlying cause and provide you with an effective solution. Here's how:

1. Access your QuickBooks Online (QBO) company, go to Help (?).

2. Choose either of these tabs:

Assistant tab and type Talk to a human.

Search the tab and click on Contact Us to connect with a support expert.

3. Select the preferred method of contact (phone or chat).

Once your bank transactions are already showing, you can check out this article to learn how to properly categorise them.

Additionally, please reconcile your accounts regularly to keep them accurate and up to date.

You can always get back to me if you have other banking concerns, Jm. Just leave a comment below and I'll be glad to provide the information that you need. Take care and have a good one!

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded