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info-sassandsoul
May 14, 2022
Question

Banking Transactions Not Importing

  • May 14, 2022
  • 1 reply
  • 0 views

My banking transactions have been importing fine since I started using QB Online at the end of January.  Now my last update was 5/5/2022.  QB seems to connect and I get green check marks for each account but no new transactions are importing.  I have searched the forums and done the things suggested but still having the same issue.  I get emails saying I have connectivity issues regarding “no company name” and have followed the steps there as well.  My bank is Orion Federal Credit Union. I am still receiving deposits from paid invoices.  I even called support and they want $499 for technical support for a single issue.  Seriously??? I have to pay for you to fix your service that I pay for monthly???  I really don’t want to start over with another product but will before paying QB Support.  Any suggestions other than editing sign in info or clicking update and following steps to connect?

1 reply

S
ShiellaGraceA
May 14, 2022

Hello there, @info-sassandsoul.

 

I'll make sure you're able to import bank transactions to QuickBooks. Since you're still unable to view the latest bank transactions after the basic banking troubleshooting steps, I suggest contacting our Customer Care Support. This way, we can check your account in a secure environment and investigate further.

 

Here's how to reach out:

 

  1. Go to Help.
  2. From the Search tab, select Contact Us.
  3. Enter a brief description of the issue, then tap Continue.
  4. Click Chat.

Meanwhile, you can import your bank transactions manually by following the steps found in this article: Manually upload transactions into QuickBooks Online.

 

About the technical support, you'll want to make sure you're contacting the authorized Customer Care Support to avoid additional fees. You can visit our page for more information: QuickBooks Online International Support.

 

Feel free to also check out this link for more bank-related topics. Just look for a title that'll fit your concerns: Banking for QuickBooks Online International.

 

With the above recommendation, you're able to resolve the syncing of your bank transaction into QuickBooks.

 

I'll be around if you have follow-up questions or concerns with bank transactions. Don't hesitate to reply. Take care and have a great day ahead.

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