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March 7, 2021
Question

Can I have 4 companies but one is not showing as a selection although it exists in intuit or quickbooks?

  • March 7, 2021
  • 1 reply
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1 reply

RenjolynC
March 8, 2021

Hi there, truhlardoug.

 

Do you mean that the company isn't showing up after you sign in or when you go to the Gear > Switch Company screen? If you're using one user ID or email address to sign in to all of them, we can perform some troubleshooting steps.

 

Sometimes, an unexpected behavior like this is a result of outdated or corrupt cache files in your web browser. To resolve, open an incognito or private browser. This mode lets you browse without saving your history or cache. 

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Then, sign in to your QuickBooks Online account and check if you see the company under QuickBooks Companies. If you see all 4 companies, you'll want to clear the cache on your regular browser.

 

You can also use other supported browsers as an alternative solution.

 

Please keep me posted how things go after trying out the steps. I'll be right here to help you out some more. Thanks.