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2 replies

Fiat Lux - ASIA
May 10, 2021

Are you using QB Online France version? 

https://quickbooks.grsm.io/France

 

May 10, 2021

I can help you find and successfully connect your bank, bewleysblackrock.

 

Did you receive an error message when you tried to connect your bank? What bank are you trying to connect to? This will help me walk you through the correct details steps on how to isolate the error and successfully connect your account. 

 

We can try using a private browser to check if the issue is browser-related. Then, use the bank's URL to search and link the account. If you're able to do so, just switch back to the main browser and clear the cache. You can also use other browsers to get rid of these kinds of issues. 

 

Meantime, if you're still unable to connect, you can manually upload bank transactions. Just follow the link for more details: Manually upload transactions into QuickBooks Online.

 

Here's an article that will help you manage and connect your account: Find your bank or credit card account when you connect to online banking.

 

Let me know if you have other questions. I'll be around to help you connect your bank. Take care!

May 10, 2021

No problem connecting with intuit. My account number comes up fine on screen .

I then mark account with a "tick" . At that point it tries to connect but gets no further.

Very frustrating 

John

May 31, 2021

my bank details appear on screen correctly but final press button does not connectto intuit france?

AlexV
May 31, 2021

Hi bewleysblackrock!

 

I'm joining this thread so I can share details on how to fix this banking concern.

 

You'll want to make sure that your bank doesn't have any system issues cause this may result in connection errors. Check your bank website to see if there's any notification or better contact their support.

 

If you encountered errors, I suggest you check this article: What to do if you get a bank error. This contains different links and steps on how to fix them.

 

In the meantime, you'll want to manually upload transactions into QuickBooks Online. All you need is a QBO or CSV file from the bank that we can import. Once done, you can now match and categorise the transactions.

 

For other banking issues, please visit this page: Banking for QuickBooks Online.

 

Keep on posting here if you need more help. Thanks!