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businessmanhk
January 29, 2020
Question

error 103

  • January 29, 2020
  • 2 replies
  • 0 views

How do I connect my business account with HangSeng Bank (HK)?
I get "error 103" but all my credentials are correct (user, psw and security code).
In addition, I already set ON the Multicurrency option in my QBO account
From my bank side, I have no place to confirm QBO integration.

With Xero the bank connection works smoothly, but in QBO I keep getting the error.

I also tried with other HangSeng bank I found you QBO bank list, but they are all wrong as they say my user name is too long for that bank.
So, the bank I selected at first, is definitely the correct one.

2 replies

IamjuViel
IamjuViel
January 29, 2020

Let me help you get past the error code, @businessmanhk.

 

Error 103 occurs when credentials entered into QuickBooks Online don’t match with what your financial institution has.

 

Here are the reasons why you receive an Error 103:

  • You've entered the incorrect login credentials while trying to connect to your financial institution for the first time.
  • You've selected the wrong financial institution (there are often many to select from).
  • If you're currently connected and you’ve updated your credentials with your financial institution, you need to update the information in QuickBooks Online.

To better isolate this issue, be sure to enter your username and password directly instead of allowing the browser to auto-fill your login credentials.

 

Here's how:

    1. Log in to your bank’s website outside QuickBooks.

    2. Review your posted transactions and check for any connectivity error notifications.

    3. Once completed, log in to your QuickBooks Online account.

    4. Let’s perform a manual update on your connected bank account.

          a. Go to the Banking menu.

          b. Choose the Banking tab.

          c. Select your bank account.

          d. Click Update.

          e. If prompted, enter your Multi-Factor Authentication (MFA) credentials.

          f. Click the Continue update button.

You can read through this article for more insights about the new Open Banking process: Fix banking error 103 in QuickBooks Online.

 

If you can’t still find or connect to your bank, refer to this article: Unable to find the correct bank in QuickBooks Online.


After trying the steps above, let me know how it goes by leaving a comment below. I’ll be here to keep helping. Have a pleasant day!

B
businessmanhkAuthor
January 29, 2020

I found this solution online and already checked.
The error 103 still comes out.
Do you have experience with HangSeng Bank?

B
businessmanhkAuthor
January 29, 2020

I would recommend several solutions. From your side, QuickBooks developer team, get in touch with HangSeng Bank to make sure they recognize your software.
 From the user side (my side), I see I can import manually bank statements, but I only have PDF files from bank and there is no way to export CSV or other extensions.
Do you have a CSV file template, so I might fill it up via excel first, then save the CSV again and upload it in QuickBooks.

Alternatively, seems there is no way to use QuickBooks for Hong Kong customers using HangSeng bank and we have to switch to other software

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piza
April 21, 2020

How can I update the bank account?  The account is already registered and I need to do an update.

After entering the user and pass., the connection does not go through.

 

MJoy_D
MJoy_D
April 21, 2020

Hello, @piza.

 

Can you tell us more about the bank that you're having trouble with and the error message you've encountered? That'll help us check to see if there's an ongoing issue with it.

 

To update your bank account sign-in information:

  1. Go to your Banking menu and select Update.
  2. Make sure you have selected the appropriate account.
  3. Select the correct bank account and select the Edit ✎ next to the bank name and enter your updated username and password.
  4. Click Save and connect. 
  5. Once you see a confirmation message, select I'm done, Let's go!

Check this article for more information: How to update your bank account sign-in information. 

 

Let me know if there's anything that I can help. I'm always here to assist. Have a wonderful day!

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