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November 22, 2024
Question

Has anyone had trouble reconcile due to the transaction jump as you scroll thru them?

  • November 22, 2024
  • 1 reply
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Original commenter did not share additional details

    1 reply

    November 22, 2024

    Reconciling transactions is relevant to ensure they always match your financial statements, ER2120. I'll provide inputs to help you manage your account.

     

    Sometimes, stored cache files can cause interruptions within the program. We can perform some troubleshooting steps to help resolve the possibility of a webpage issue. Let's access your account in a private browser to ensure the program runs seamlessly without storing internet data and allows you to move beyond the reconciliation page. You may use these keyboard shortcuts:

     

    • For Google Chrome browser: Ctrl + Shift + N
    • For Mozilla Firefox browser: Ctrl + Shift + P
    • For Safari browser: Command + Shift + N

     

    If you've successfully reconciled transactions without having issues, you may go back to your default browser and clear its cache or use a different supported browser.

     

    Moreover, if you've encountered discrepancies after reconciling your accounts, you can fix issues for transactions you've reconciled in the past.

     

    For any queries that come to your mind when managing entries in your account, you're always welcome to leave them in the comments below. Stay safe.