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January 9, 2024
Question

Hello, im having trouble with the deposit to button of the sales recieves payment, does anyone knows how to fix it?

  • January 9, 2024
  • 1 reply
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1 reply

January 10, 2024

Hello, santose. 

 

To get started, may I ask for more details about the issue you encountered? A screenshot would be greatly appreciated. 

 

When we encounter unexpected situations while using QuickBooks Online (QBO), we can perform some basic troubleshooting steps to determine if it's a browse-related issue.  

 

Your browser's cache saves files on your computer to enable the website to download faster on your next visit. However, it can also get outdated over time, leading to problems in accessing websites. To get started, we have to open your QBO account on an incognito window. Doing so will prevent the browser history from being saved. 

 

You can refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate. 

 

In addition, I've added this guide about personalizing your sales forms in QBO: Customise invoices, estimates, and sales receipts in QuickBooks Online

 

Let me know if you have any QuickBooks-related concerns. I'll be here to assist. Stay safe!