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January 15, 2022
Question

Hi, I think I may have entered payments received into the wrong bank account. Is there a way to view all entries? many thanks

  • January 15, 2022
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1 reply

January 15, 2022

Hello, graham16.

 

Yes, there is. I can share a method to view receive payments entries in QuickBooks Online.

 

You can go to the bank account history page or use the Audit log to view them. I'll show you how.

 

These are the steps to using the bank account history:

 

  1. Go to the Accounting menu.
  2. Select Chart of accounts.
  3. Choose the bank account where the incorrect receive payments are posted.
  4. Click the Account history link under the Action column.
  5. Choose the transaction, then hit Edit if you want to correct the bank account.
  6. In the Receive Payment page, select the correct bank account in the Deposit dropdown.
  7. Click Save and close, then Yes to confirm.

 

Here are the steps for the audit log:

 

  1. Go to the Gear icon.
  2. Select Audit log under Tools.

 

In addition, I've included this article for future reference about recording refunds in QuickBooks Online: Record a customer refund in QuickBooks Online.

 

Let me know if you need further assistance with receiving payments entries. We're always here to help you.