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April 5, 2022

Thanks for posting here in the Community, @nicolae-accounta. I'll share some insight on how you can allocate a refund to a supplier credit note in QuickBooks Online (QBO).

 

We'll have to create a supplier credit to ensure that it hits the expense account you use for this supplier. Then, we need to deposit the funds you receive as a refund and link it to the credit to keep your expenses accurate.

 

Here's how to enter a supplier credit:

 

  1. Click the + New button and select Supplier Credit.
  2. Choose your Supplier and enter the Category details or Item details depending on how you record the purchase.
  3. Once done, select Save and close.

 

Then, deposit the money you got from the refund:

 

  1. Select Bank Deposit from the + New button.
  2. Choose the Account where you got the refund.
  3. In the Add funds to this deposit section, select the supplier under Received from column, Accounts Payable under the Account column, and enter the Amount of your refund.
  4. Tap Save and close.

 

Lastly, link the refund deposit to the supplier credit:

 

  1. Go back to the + New button and select Pay Bills or Expense.
  2. Select the bank deposit and the supplier credit you just created. Make sure the total is $0.00.
  3. Tap Save and close.

 

For more details about this, please refer to this article: Enter a refund from a supplier.

 

Furthermore, check out this article for other ways to enter the credit depending on how you record your purchases: Handle supplier credits and refunds in QuickBooks Online.

 

Keep me posted if you have additional questions about recording a refund from a supplier in QBO. I'm always here to lend a helping hand. Take care and have a great day!