I am having trouble connecting my biz bank account. I can see the account on my phone and it has a toggle to start connecting but when I do, it stays loading. Any tips?

I appreciate your dedication in trying to connect your Chase bank to your QuickBooks Online (QBO) account, @Jamile-Gomez . I have here basic troubleshooting steps you can follow for you to connect to your Chase bank successfully. Follow the steps below to get started.

For iOS devices:

1. Click the Menu at the upper right.
2. Select Help & Feedback.
3. Then, click Refresh Data and select Refresh.

For Android devices:

1. Click the Menu at the upper right.
2. Select Settings.
3. Then, click Refresh Data and Yes to confirm.

Once done, let's try to connect your Chase bank to QBO again. If the issue persists, I recommend uninstalling and Reinstalling the app.

When everything is functioning properly, you can refer to this article to understand more about the reconciliation process in QBO: Reconcile workflow in QuickBooks.

Feel free to respond to this post if you have more questions about linking your bank account to QBO, or any other QuickBooks-related inquiries. We're here to help. Take care!