Skip to main content

1 reply

T
TirzahC
November 24, 2021

I'm here to help you connect your bank account, flora-benderang-. 

 

Since you've confirmed that the system doesn't show Bank Mandiri from the list of banks in QuickBooks, there are a few possible reasons why you're unable to locate the bank. Those are:

 

  • Your bank has multiple names on our list. Make sure you have selected the correct listing or have tried all possible links. Search by the banking sign-in URL to ensure you are using the correct listing.
  • Your bank does not connect to all types of accounts (for example, personal accounts vs business accounts).
  • Your bank is not a participating financial institution.

 

If you're unable to find your bank after confirming the required details above, I'd recommend trying other versions of your financial institution that are listed.

 

Here's how:

 

  1. Go to the Banking menu at the left panel.
  2. Select Add account/Link account.
  3. Enter the name of your financial institution. When it appears, select it from the list.
  4. Continue to add the account to QuickBooks Online.

 

If you have tried all the options matching your bank's name and still can't connect, I suggest requesting support for your bank. Please follow the steps below.

 

  1. Go to the Banking menu.
  2. Select Add account.
  3. Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks," and you will be presented with helpful tips to try and locate your bank account.
  4. If you’re still unable to find your bank, select Request support for your bank.
  5. Enter your bank's web address (URL) in the field provided, then select Request.

 

For additional information, you can click this article: Find your bank or credit card account when you connect to online banking.

 

If you want to follow your case, I'd recommend contacting our Customer Care Team. They can review your account in a secure environment and send a ticket to our engineers for investigation.

 

Here's how: 

 

  1. Go to the Help menu, then click Contact Us. 
  2. Type your concern in the box and tap Let's talk. 
  3. Click Chat, then complete the required information and submit the request.

 

Feel free to visit the articles below for your future reference. These pages contain steps on how to manage your accounts and also fix some bank errors. 

 

 

Please let me know if you have other banking concerns in QBO. You can drop a comment below, and I'm always ready to help. Take care always, flora-benderang-. 

Terms & ConditionsAccessibility statement