If payment to a credit card is is more than purchases what can be done to reconcile a credit card account?

Thanks for checking out the Community space, @marjorie-intsam-.

We can evaluate your transactions for that period to see if anything was missing or if the amount was incorrect. The best process to have the right dates and transactions on your bank is to compare your statement with what's in QuickBooks. Doing this will make sure your accounts are balanced and accurate.

Here's how:

1. Go to the Accounting menu, and select Chart of accounts.
2. Choose your account, then click View register.
   
3. Compare each transaction on your statement with what's in QuickBooks.

When all is good, you can start reconciling your bank. Let me show you how:

1. Start with the first transaction on your statement.
2. Find the same transaction in the Reconciliation window in QuickBooks.
3. Compare the two transactions.
4. If they match, put a checkmark next to the amount in QuickBooks.
5. Don't put a checkmark if a transaction doesn't appear on your statement but you see it in QuickBooks.
6. See each transaction on your statement with what's in QuickBooks.
7. When you reach the end, the difference between your statement and QuickBooks should be $0.00.
8. Hit Finish now.

You can also refer to this article for additional information: Reconcile an account in QuickBooks Online.

Let me know if there's anything else I can help in managing your accounts. I'll be more than happy to work with you again. Have a great day and take care.