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November 23, 2024
Question

Is anyone else having issues with QuickBooks connecting to their bank account over the last 24 hours? In particular, 53 is no longer connecting to QB.

  • November 23, 2024
  • 1 reply
  • 0 views
53 said there are no issues on their end.

    1 reply

    JaeAnnC
    November 23, 2024

    I'm here to bridge the connection gap between QuickBooks Online (QBO) and your Fifth Third bank account, @ptbysophie.

     

    Before doing so, we'd appreciate it if you could provide the error message you encountered when linking your bank account. Doing so will help us pinpoint the issue and provide a more tailored solution.

     

    Since there are no issues on the bank's end, let's take a different route by accessing your QBO through an alternative supported browser. There could be a temporary issue with the program or the browser you're using.

     

    Meanwhile, let's ensure your financial data stays current by manually uploading your bank transactions using a CSV file. Here's a step-by-step guide:

     

    1. Note the date of the oldest existing transaction in the account to avoid entering duplicates.
    2. Sign in to your bank's website to download the bank transactions. Once done, review the file and ensure it's in the correct format.
    3. Go to Transactions, then Bank Transactions.
    4. Select the blue tile for the account you want to upload the transactions into.
    5. Click the Link account dropdown and select Upload from file.
    6. Choose either Drag and Drop or Select files, then select the file you downloaded from your bank.
    7. Click Continue. Follow the onscreen steps to proceed.

    For more comprehensive details, please refer to this article: Manually upload transactions into QuickBooks Online.

     

    Now that your transactions are in QBO, you can match and categorise them to ensure they're placed in the correct accounts.

     

    The Community team never sleeps whenever you have concerns or need clarification about connecting your bank account in QBO. We'll be happy to lend a hand. Stay safe.