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sev1805
October 17, 2022
Question

Merchant account blocked

  • October 17, 2022
  • 1 reply
  • 0 views

Hello, I'm a new customer and small business owner (Event planning company). I have subscribed to QuickBooks, mainly to be able to send my invoices to my clients (ACH for Corporate and CC for private events). A few weeks after subscribing (all my accounting was already in the system), I have received a notice from Quickbooks saying that my merchant account has been blocked and I could no longer receive payments from clients, with no explanation. I tried to call many times (hours on the phone with the customer service) that only tells me that this is the process and are not allowed to give me the reason. My company is healthy and has no loan or credit line, so I don't really understand. Plus, I had to explain to my clients that were already invoiced that they could not pay through the system (it doesn't seem very serious). Can someone help me ? Many thanks

1 reply

AlcaeusF
AlcaeusF
October 17, 2022

Hi there, sev1805.

 

I'm here to help ensure this is taken care of for you.

 

We haven't received any reports similar to what you are having. As much as I'd love to check this for you, we are unable to pull up your account in the Community and verify the cause of the error.

 

That said, I highly suggest contacting our Support team again. I know you already reached them, but they're the one who can pull up your account in a secure environment and check why you're getting this error message. They can also create a ticket and forward it to our product engineers for further investigation.

 

Here's how to reach them:

 

  1. In QBO, go to the Help (question mark) icon at the top right.
  2. Select a suggested option, or type a question or topic you need help with.
  3. Click Contact Us and choose a way to connect with us.

 

Please note that they're business hours is from Monday to Friday. Here's an article for more details: How And When Can I Contact Support?.

 

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

 

Please leave a comment below if you have additional questions about this or anything else QuickBooks. I'll be here to help. Keep safe.

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