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raj25
April 16, 2021
Question

More than a year Indian Overseas Bank I cant connect in QuickBooks. Every day I am wasting more time on accounts

  • April 16, 2021
  • 3 replies
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3 replies

ReymondO
April 16, 2021

Good day to you, @raj25.

 

I’m here to help and ensure you’ll be able to connect your bank account to your QuickBooks Online (QBO) account. 

 

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why you're unable to connect your Indian Overseas Bank account to QuickBooks. 

 

However, we can perform some basic troubleshooting steps when connecting your account. This will help us in verifying the issue and fix it.

 

First, use a private browser to access your account in QuickBooks. It is also known as InPrivate in Internet Explorer and Incognito mode in Google Chrome. This browser mode doesn't record the browsing activity on your local device. You can access this by pressing the following keys:

 

  •  Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If you're able to connect, go back to your regular browser and clear its cache. You can also open your QuickBooks account in a different supported browser as an alternate solution.

 

If you're still getting a similar issue, send a request support for your bank. Sometimes financial institutions have multiple bank names or might have different types of accounts yet choose to only release one website for connection to QuickBooks Online. This might one of the reasons why you can't connect.

 

In the meantime, you can manually upload your transactions in QBO, for the detailed instructions, please visit this article: Download transactions from your bank and manually import them into QBO. 

 

Once done, you can now categorise those transactions to ensure there are no duplicates.

 

Let me know if you have any other concerns managing your bank feeds. I’ll be around ready to help you. Take care and keep safe.

raj25Author
May 4, 2021

I tried in all the NEW Browsers and I am getting the same response. 

 

The Indian Overseas Bank site is down for maintenance.

Try connecting again in a few hours. (105)

 

More than a year I am getting the same error. The same account I can connect in zoho books. So why I cant connect IOB accounts in Quickbook? What is the issue? Why the support team cant help me? 

CharleneMaeF
May 4, 2021

I know this hasn't been easy on your part, raj25.

 

I'm here to help you get this error message resolved.

 

The bank error 105 usually means there may be a problem on your bank's end. It could be that their website is undergoing maintenance or have server issues. This can stop the online bank connection to QuickBooks. 

 

Not to worry, I've got some steps to resolve this issue. To begin, let's manually update the online bank connection in QuickBooks. I'll guide you how.

  1. Sign in to QuickBooks Online.
  2. Go to the Banking menu.
  3. Select Update.

If you still see an error, please wait for 2 to 3 hours and try again.

 

Then, I'd suggest checking your bank's website to make sure everything is working on their end.

  1. Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank for the next steps.
  2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
  3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

 

In case the issue persists after 48 hours, I'd recommend contacting our QuickBooks Support Team for further investigation. They're also equipped with tools to determine the main cause of this.

 

You may also want to consider importing your bank transactions using a CSV file. Please see these article to ensure the transactions are imported accurately:

 

 

Additionally, I encourage categorising and matching your bank transactions. This ensures they are reviewed and added to the correct accounts.

 

Feel free to comment down below if you have any other concerns or questions about connecting your bank account. I'm always glad to help in any way I can.

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