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aries-shukla
August 3, 2020
Question

My account in ICICI got some software update. QB told me to disconnect and reconnect. When i tried to disconnect by edit-disconnect save no result just a circle

  • August 3, 2020
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

Kristine Mae
Kristine Mae
August 3, 2020

Let me help you get around with it, Aries-shukla.

 

You might be experiencing some browser hiccups. We'll be performing some basic troubleshooting steps. Let's start by opening QuickBooks Online through an incognito window. It's the best place to sort out web issues. These are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to disconnect the bank account using an incognito window successfully, go back to the main browser, then clear the cache. We advise our customers to delete them now and then to prevent issues like this.

 

Also, you can use a different web browser. It could be the browser you're using has issues with our program.

 

Then, connect your bank account again.

 

Once it's reconnected, you can categorise and match online bank transactions.

 

We're just around if you need our help. Feel free to post if you have other banking concerns.

Dharam Veer
September 8, 2020

All these methods dont work

Even i had shared my screen with quickbooks support team.They had wated my 3-4 hours but not able to solve my problems.

In one month I have wasted my 1 week in totality in solving this problem Quickbook support team just wasted my time and my client's precious time.

Total Work is messed up due to this problem

My 5 Clients are not interested in using this subscription.

Every time we disconnect the ICICI Bank only circle revovle round and round for hours .

Please suggest are you able to solve this problem or not.So that I can take decision to shift my clients from quickbook to Tally/Busy.

Quickbook Support team also wasted lots of hours of our clients.

ChristieAnn 11
September 8, 2020

Hi there, Dharam Veer.

 

This isn't the kind of impression that we'd like you to have.

 

We recently received a report about being unable to disconnect the ICICI Bank and having an error. Our product engineers are now working to fix this as soon as possible.

 

At this time, we don’t have a workaround for you to perform. I suggest reaching out to our Support Team again, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

You can check this article to see information about the difference between disconnecting and deleting an account in QBO: Disconnect or delete an account connected to online banking.

 

Please also refer to this article on how to fix different banking errors: What to do if you see a bank error or bank transactions won’t download.

 

I'm just here if you need more help. You take care always and have a great day!

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