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December 24, 2022
Question

My undeposited funds account on the balance sheet is showing $2077.00, when I already transferred that cash to another account.

  • December 24, 2022
  • 1 reply
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Original commenter did not share additional details

1 reply

JenoP
December 24, 2022

Thanks for joining us here, info1873.

 

We'd want to make sure that your financial reports are accurate. Can you tell us how did you record the transfer? Did you create a bank transfer? If so, a browser issue might have caused the amount to still show up in your Balance Sheet even if they were already deposited.

 

I'll share some steps on how to resolve this when working in QBO. 

 

First, access your QBO account in a private or incognito window. You can also use other browsers if you have a different option on your computer. Use these keyboard shortcuts on how to start an incognito browsing session:

 

  • Ctrl Shift for Google Chrome
  • Ctrl Shift P for Firefox
  • Control Option +if you're using Safari
  • Ctrl Shift P for Microsoft Edge

 

Second, go back to Balance Sheet report and check if you can no longer see the amount. If you're able to do that, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks.

 

Let me also share these articles for additional guidance and references: 

 

 

Don't hesitate to get back here and keep us posted if the data in your Balance Sheet is now correct. You can also post more questions in the Community if you need anything else.