There is a payment showing that I have not made and has not came from my business bank account The payment was made to Hartin Hardware ??This makes no sense

I'm glad to connect with you, mapapworth! Let’s go over how online banking operates in QuickBooks Online (QBO) so you can make the most of its features.

The data we receive in QuickBooks depends on the information sent to us by the financial institution. As a result, once you connect your online banking to QBO, the transactions that appear on your account match those on your bank statement. I advise verifying your bank statement for the transactions recorded on your QBO account.

To help you organise your charts of accounts accurately, I recommend reviewing and categorising the downloaded bank transactions carefully. For more guidance, here's an article you can read: Categorise online bank transactions in QuickBooks Online.

For future reference, here's an article you can check for the best practices when reconciling your account: Learn the reconcile workflow in QuickBooks. It also provides information on what to do when encountering challenges during the reconciliation process.

Managing bank transactions can be tricky, but you're not alone. For any QuickBooks-related questions or support, just let us know. We're here to make things easier for you.