Skip to main content
November 26, 2024
Question

There was a dashboard alert for declined credit cards in QB online. I dont see that anymore. Where can I see it?

  • November 26, 2024
  • 1 reply
  • 0 views
There was a dashboard alert for declined credit cards in QB online. It was possible to see all declined transactions and try to process them again from the list. I dont see that anymore

    1 reply

    November 26, 2024

    Tracking declined credit card transactions is important for managing your finances effectively, Nooptee. I'm here to assist you in finding those transactions.

     

    To ensure we're on the same page, I'd like to verify which type of transaction is being declined. Is it your QuickBooks Online (QBO) payment subscription, customer payments for invoices, or bill payments to suppliers? Any extra details would be helpful.

     

    If you're asking about the missing Tasks widget on your Dashboard, you can customise which widgets are shown. Here's how:

     

    1. Go to the Dashboard page in your QBO account.
    2. Click on the Customise layout button.
    3. Select the Add or remove widgets button.
    4. In the Customise your dashboard window, choose Tasks.
    5. Click Save twice.

     

    For visual reference, see the screenshots below.

     

    If the Tasks widget still doesn't appear, perform basic troubleshooting steps to isolate the issue. An overload of frequently accessed resources in your browser can lead to unexpected responses.

     

    Here are some keyboard shortcuts you can use to open a private browsing window:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Safari: Command + Shift + N
    • Microsoft Edge: Ctrl + Shift + N

     

    After logging in, double-check the Dashboard to see if the widget shows up.

     

    For insights into why a credit card authorization might be declined, check out this article: Why Was My Credit Card Declined?

     

    For future reference, consult this article for best practices in reconciling your account: Reconcile an account in QuickBooks Online. It also offers guidance on overcoming challenges during the reconciliation process.

     

    Is there anything else I can assist you with regarding declined payments, or do you have other questions about QBO? Reach out anytime for more help by commenting below, Nooptee.

    December 3, 2024

    I am having the same exact issue.

     

    The TASKS widget shows up, but is missing the alerts of whose credit cards were declined.

     

    I called support and someone thought it may be a know issue? Is that true?

    Candice C
    December 3, 2024

    Hey there, @WilliamK

     

    Thanks for chiming in on this thread. 

     

    When you spoke to support, did they give you an investigation number or did you submit feedback? 

     

    This will help us determine if the issue is know and they are working on it or if we are taking feedback requests for it to come back to QBO. I'll be waiting for your response!