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H
hollypixels
August 16, 2020
Question

Updated QB Bugs

  • August 16, 2020
  • 1 reply
  • 0 views

The latest update to QB has a few bugs I can't seem to get around:

 

1 - In Banking on an account, if I check all transactions and choose UPDATE so I can apply a category in bulk to all of them, it only applies to one transaction at the top.

 

2 - You used to be able to change a transaction type (for example, from Sales Receipt to Deposit) and it would apply to all your transactions as long as you were still on the same page. It doesn't. Now I have to go in to a bunch of transactions and do them all one by one. Makes your pricing seem ridiculous as I have to manually do so much now compared to the old version last week.

1 reply

J
JamesDuanT
August 16, 2020

Thanks for reporting this matter to us, hollypixels.

 

There's a possibility that some updates were not downloaded or applied to your QuickBooks. I'd recommend resetting the update. You can follow the steps under the Do manual updates section in this article: Update QuickBooks Desktop to the latest release.

 

You can also configure your system firewall to ensure that the updates will go through smoothly: Set up firewall and security settings for QuickBooks Desktop.

 

Let us know how this goes so we can further assist you. Have a great day!

 

H
hollypixelsAuthor
August 17, 2020

It's Quickbooks Online (I had tagged that).

J
JonpriL
August 17, 2020

Hello @hollypixels,

 

There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why you're unable to categorise your bank transactions correctly.

 

Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

Lastly, here are helpful articles you can read for ideas about how you can review a transaction in your account register: Find, review, and edit transactions in account registers.

 

If there's anything else that I can help you with, let me know in the comments. I'll be here to help.

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