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Hvala
January 2, 2022
Question

Can’t connect bank feed for OCBC

  • January 2, 2022
  • 4 replies
  • 0 views

Have been try to update the bank feed from my OCBC business account to no avail for the last 2 days. I have 2 QuickBooks online accounts and both are unable to bring in the bank feed from their respective OCBC accounts.

 

The system just say that there was an error and we try again in a few hours.

 

Anyone experiencing this too?

    4 replies

    Rose-A
    Rose-A
    January 2, 2022

    Let's get your account updated, Hvala.

     

    So far, we haven't received similar issues reported for OCBC. We can perform a few manual updates to refresh the connection between your bank and QuickBooks Online. Here's how:

     

    1. On the left navigation menu, click Transactions and choose Banking.
    2. Select the respective Bank and hit Update in the upper right. QuickBooks begins updating your account.
    3. You can do this 2 or 3 times during non-peak hours.

     

    However, if it's still not updating, you can use our WebConnect feature and manually import the transactions. Let me walk you through the process.

     

    Step 1: Pick a start date:

     

    1. In QuickBooks, go to the Accounting menu and then select Chart of Accounts.
    2. Find the bank or credit card account you want to upload the transactions into.
    3. Select Account history.
    4. Find and write down the date of the oldest transaction. Usually, the oldest transaction is the opening balance.

     

    Step 2: Get transactions from your bank:

     

    1. Sign in to your bank or credit card's website.
    2. Follow your bank's instructions for how to download CSV files of your transactions to your computer. Every financial institution has different steps.
    3. Make sure the date range for the download is at least one day before your oldest transaction.
    4. Download your transactions. Save the file somewhere you can easily find it, like your computer's desktop.

     

    Once imported, I recommend editing, assigning, and categorising your transactions. Doing so will help you ensure the accuracy of your financial records.

     

    Additionally, which bank are you having a problem with? Did you encounter any errors? If you have, the following articles list different bank error codes and detailed troubleshooting steps to resolve them:

     

    Fix bank error 108.

    Fix bank error 377.

     

    I'm only a post away if you have any other questions about this topic or anything else you need help with QuickBooks. I'll be glad to share and provide further assistance whenever you need one. Have a nice day!

    H
    HvalaAuthor
    January 2, 2022

    Hi Rose-A,

     

    We have tried importing using method (1)  of updating multiple times the latest 2 days but were unable to do so. It is the usual method that we use but somehow it isn’t working now.

     

    The other method you recommended isn’t really helpful as we will have to manually import the data from our bank whereas the usual method allows the transactions to be fed into QuickBooks automatically.

     

    The error message given was (102). It is strange because 2 of our separate quickbook accounts are having the same issue. Both are trying to connect to different bank accounts too. Both are from OCBC bank, but different account numbers

     

     

    H
    HvalaAuthor
    January 2, 2022

    Another error we encountered is (0000)

     

    U
    User100000
    August 10, 2022

    I also have this Quickbook problem for 17days up to now,, Issue ticket was closed by Quickbook's assistant (Just say caused by OCBC maintenance as i remember).. Problem's still exist, there are many same issues like me,,, Please guide me if there is anyone who solve this problem,, Gave me a lot of stress at the moment 

    J
    JamaicaA
    August 10, 2022

    Hey there, @User100000.

     

    I wish you didn't have to go through all these hurdles when connecting your OCBC bank account with QuickBooks. I checked our resources and verified that this connectivity issue has been reported. Rest assured that this will be prioritized among other issues.

     

    Currently, we have a high contact volume of both via phone and chat. Please bear with us and know that it’ll be our pleasure to help you.

     

    I know you already reached out to our Support Team, however, it’d be best if you reach out to them again. This way, you’ll be added to the list of affected users so you’ll get notified of the progress. You’ll also receive updates or learn when a fix is available.

     

    Here’s how:

     

    1. Go to the Help icon.
    2. Select the Search tab and click Contact Us.
    3. Enter a brief description of your concern.
    4. Select either Start a chat or Get a callback.

     

    In the meantime, you can manually import your transactions via .CSV file. This is formatted specifically for the program. See this article for more details: Manually upload transactions into QuickBooks Online.

     

    To learn how to connect your bank account using web browser, ios devices, or android ones, visit this reference: Connect your bank feeds using Open Banking.

     

    Once everything is settled, you can review the transactions and reconcile your accounts so they always match your bank and credit card statements. Feel free to check out these references for the detailed process: 

     

     

    Shoot me a reply below if you have any other banking concerns apart from this connectivity issue. If you also need help with any other QuickBooks-related concerns, we're just around to assist you.

    S
    slim7700
    August 12, 2022

    i'm done. 6 months and still unresolved. im moving on but hey don't worry, im just 1 customer. won't dent your P/L at all

    S
    slim7700
    August 12, 2022

    PSA just did a trial at another popular platform that's officially supported by OCBC. Worked right off the bat. Within 3 minutes, everything is connected

      J
      JPNG08
      August 12, 2022

      Which one?

      G
      gary1969a
      October 12, 2022

      Same problem no help.  Just the app run around showing same old messages.   looking for a new platform.

      J
      JonpriL
      October 12, 2022

      I hear you, @gary1969a.

       

      I want to ensure this matter is addressed timely so you can get your latest transactions from OCBC Business Banking updated in QuickBooks Online (QBO).

       

      As of this time, the investigation regarding the inability to connect your account and update your transactions in QBO is resolved but the ticket is remained open to keep tracking unexpected integration connection problems. Rest assured our engineering team and together with our banking team is aware and they've been in all hands working to fix this as soon as possible.

       

      Assuming you've been added to the list of affected users, I still recommend contacting our Customer Care Support whenever you're free while the workaround is not yet available. To do so:

       

      1. Go to Help.
      2. Select Search.
      3. Click Contact Us.
      4. Enter Unable to connect and update OCBC Business Banking in the What can we help you with? text area.
      5. Choose to start a chat and get connected with our specialists online.

       

      For now, I'm including this reference so you're able to use QuickBooks features you're entitled to: Help Articles in QuickBooks Online. Also, you're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions like how an account reconciliation is accomplished.

       

      We appreciate your patience as we're working on this banking integration and connection error. Please let me know in the comments below if you have any other questions. Take care and stay safe!

      A
      Arganaut
      November 23, 2022

      It is November already and still no resolution. OMG!

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